Call Center Representative
The Call Center Representative is responsible for responding to inbound calls related to information requests, appointments, and event registrations. This position also involves creating and updating events and provider profiles within the health center’s Electronic Medical Records (EMR) system, while collaborating with both employed and independent providers to ensure that all information remains accurate and up to date.
The Call Center Representative delivers excellent customer service, meets all call center performance standards, and performs a variety of administrative and clerical tasks to support daily operations. Additional responsibilities may be assigned as needed.
Responsibilities and Requirements:
- Reports to the Call Center Supervisor and follows established organizational and departmental procedures
- High school diploma or equivalent required; Bachelor’s degree or equivalent experience preferred
- 1–3 years of office or customer service experience, demonstrating sound judgment, independence, and professionalism
- Strong interpersonal and communication skills with a courteous and thoughtful attitude
- Ability to handle confidential information with discretion and resolve conflicts effectively
- Excellent attention to detail and ability to prioritize tasks in a fast-paced environment
- Proficiency with office software and standard office equipment
- Previous call center experience preferred
- Healthcare or medical office experience preferred.
Xonnextions embraces diversity in skills, perspectives, and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ+ candidates, and individuals from other underrepresented groups to apply.
Call Center Work Location (Santo Domingo Oeste, Dominican Republic)
Calle La Isabela, Pantoja No. 534
Santo Domingo Oeste, Dominican Republic
We are looking for dedicated and motivated individuals to join our growing team. If you are passionate about helping others and enjoy providing excellent customer service, we encourage you to apply by completing the form below.
Job information
Position Title
Call Center Representative
Department
Administrative / Customer Service
Organization
Xonnextions
Schedule
Full-Time
Employee Status
Regular
Standard Hours
44 hours per week
Shift Description
Monday – Sunday, 8:00 a.m. – 7:00 p.m.
We are looking for new members to come and join our team. Send us your application along with the form provided below.
